Hospitality

Martin Baeuerle

Hospitality is not just a business, it is a passion!

My Hospitality Career

Since 06.2014 - Independent Hospitality Specialist

Sustainability, Classification, Auditing & Quality Management

Job Role and Activities

  • Advising hotel owners, operators, developers and design engineers in the fields of sustainability and the National Tourism Council hotel classification system
  • Conducting construction site visits and reviewing design drawings in order to assess conformity with hotel classification criteria
  • Conducting audits for Green Key certification
  • Conducting quality and cash management audits for 5* hotel chains in the Middle East and Europe
  • Market research about current and future development
  • Training and coaching of hotel staff in the areas of:

- General knowledge about company  vision, mission, values, philosophy, promises, history etc.

- On-The-Job skills for Food & Beverage Service, Housekeeping & Front Office

- Leadership skills focusing on "powerful communication", "motivation", "team building", "coaching & delegation", "performance evaluation", "choose the right talent"

- Management skills concentrating on "setting goals", "managing time", "project management", "branding"

- Train the trainer basics "learning styles", "training & delivery style", "use of visuals", "structure"

- Environmental awareness including reducing energy and water consumption and waste production

- Social, ethical and cultural awareness within the team and community

 

Highlights 2018

  • Master of Ceremony and moderator for 4 panel discussions at the 3 days "The Future of Tourism in Qatar", a Hospitality Qatar Conference
  • Judge at the Hotelier Middle East awards
  • Advisory board member of the Hospitality Qatar Exhibition and Conference
  • Speaker at the Future Projects Qatar Conference
  • Advisory board member of the Project Qatar Exhibition and Conference

 

Highlights 2017

  • Judge at the Hotelier Middle East awards
  • Speaker at the Hotelier Middle East - Qatar Hospitality Summit

 

Highlights 2016

  • Judge at the Hotelier Middle East awards
  • Panel discussion moderator and workshop facilitator at the Hotelier Middle East - Qatar Hospitality Summit

 

Highlights 2015

  • Panel discussion moderator and workshop facilitator at the Hotelier Middle East - Qatar Hospitality Summit

 

05.2012 until 05.2014 - Training Manager, in charge of Conversion

Ramada Plaza Doha / Radisson Blu Hotel Doha

Job Role and Activities

  • Conversion from Ramada Plaza Doha to Radisson Blu Hotel Doha
  • Planning, scheduling and conducting of the Carlson Rezidor Hotel Group standard training for all 1000+ staff
  • Creating a training structure for new staff
  • Conducting value workshops to adopt the Carlson Rezidor philosophy
  • Facilitating workshops for supervisory and management level
  • Launch of an online training tool "Lobster Ink"
  • Advising HR Manager and GM in Carlson Rezidor related issues
  • In charge for responsible business program (environmental and corporate social responsibility) – creating actions, monitoring consumption

 

Highlights 2014

  • Completed "7 Habits Of Highly Effective People" training workshop

 

Highlights 2013

  • Award of “Best Employee Engagement” of the Lobster Ink online training tool with in the Middle East properties
  • Increase employee training satisfaction by 6.4 % (2013 vs. 2012)
  • Received STAR (Supervisory Training and Resource) trainer workshop

 

Highlights 2012

  • Trained 1000+ staff in corporate identity, service standard and sustainability trainings

 

06.2010 until 05.2012 - Front Office Manager

Park Inn By Radisson, Zurich Airport

Job Role and Activities

  • Ensuring 100% guest satisfaction during their stay
  • Ensuring compliance of company and Swiss quality standards
  • Dealing with guest complaints 
  • Leading and managing the Reception team and shuttle driver
  • Recruiting, hiring and training of new front office staff
  • Business plan writing
  • Manager on Duty
  • Customer service and corporate social responsibility training for all staff
  • In charge of responsible business program (environmental and corporate social responsibility) – creating actions, monitoring consumption
  • In charge of following up with debtors to reduce credit balance

 

04.2008 until 06.2010 - Front Office Shift Leader

Park Inn By Radisson, Zurich Airport

Job Role and Activities

  • Ensuring 100% guest satisfaction during their stay
  • Dealing with guest complaints
  • Supervising the front office team during the shift
  • Writing duty roosters
  • Check in – Check Out
  • Contact person for all guest requests
  • Promoting and up-selling
  • In charge of responsible business program (environmental and corporate social responsibility) – creating actions, monitoring consumption, training of all staff

 

07.2007 until 04.2008 - Front Office Receptionist

Park Inn By Radisson, Zurich Airport

Job Role and Activities

  • Ensuring 100% guest satisfaction during their stay
  • Check in – Check Out of individuals and groups
  • Contact person for all guest requests
  • Promoting and up-selling
  • In charge of responsible business program (environmental and corporate social responsibility) – creating actions, monitoring consumption

 

02.2005 until 06.2007 - Apprentice

Park Inn By Radisson, Berlin Alexanderplatz

Job Role and Activities

  • Completed dual education system – theory in hotel school and practical in hotel industry 
  • During practical, gained knowledge and skills in Housekeeping, F&B (Service, Production and Administration), Maintenance, Front Office, Accounting, Reservations, Sales, Purchasing and Storage