Martin Baeuerle
Hospitality is not just a business, it is a passion!
My Hospitality Career
Since 06.2014 - Hospitality Specialist
Sustainability, Classification, Auditing & Quality Management
Job Role and Activities
- Advising hotel owners, operators, developers and design engineers in the fields of sustainability and the Qatar Toursim hotel classification system
- Conducting construction site visits and reviewing design drawings in order to assess conformity with hotel classification criteria
- Conducting audits for Green Key certification
- Conducting quality and cash management audits for 5* hotel chains in the Middle East and Europe
- Market research about current and future development
- Training and coaching of hotel staff in the areas of:
- General knowledge about company vision, mission, values, philosophy, promises, history etc.
- On-The-Job skills for Food & Beverage Service, Housekeeping & Front Office
- Leadership skills focusing on "powerful communication", "motivation", "team building", "coaching & delegation", "performance evaluation", "choose the right talent"
- Management skills concentrating on "setting goals", "managing time", "project management", "branding"
- Train the trainer basics "learning styles", "training & delivery style", "use of visuals", "structure"
- Environmental awareness including reducing energy and water consumption and waste production
- Social, ethical and cultural awareness within the team and community
Highlights 2021
- Speaker at Leaders in Construction Qatar-
Development projects changing the face of Qatar’s tourism sector
Highlights 2019
- Speaker at the Hospitality Qatar Conference
Highlights 2018
- Master of Ceremony and moderator for 4 panel discussions at the 3 days "The Future of Tourism in Qatar", a Hospitality Qatar Conference
- Judge at the Hotelier Middle East awards
- Advisory board member of the Hospitality Qatar Exhibition and Conference
- Speaker at the Future Projects Qatar Conference
- Advisory board member of the Project Qatar Exhibition and Conference
Highlights 2017
- Judge at the Hotelier Middle East awards
- Speaker at the Hotelier Middle East - Qatar Hospitality Summit
Highlights 2016
- Judge at the Hotelier Middle East awards
- Panel discussion moderator and workshop facilitator at the Hotelier Middle East - Qatar Hospitality Summit
Highlights 2015
- Panel discussion moderator and workshop facilitator at the Hotelier Middle East - Qatar Hospitality Summit
05.2012 until 05.2014 - Training Manager, in charge of Conversion
Ramada Plaza Doha / Radisson Blu Hotel Doha
Job Role and Activities
- Conversion from Ramada Plaza Doha to Radisson Blu Hotel Doha
- Planning, scheduling and conducting of the Carlson Rezidor Hotel Group standard training for all 1000+ staff
- Creating a training structure for new staff
- Conducting value workshops to adopt the Carlson Rezidor philosophy
- Facilitating workshops for supervisory and management level
- Launch of an online training tool "Lobster Ink"
- Advising HR Manager and GM in Carlson Rezidor related issues
- In charge for responsible business program (environmental and corporate social responsibility) – creating actions, monitoring consumption
Highlights 2014
- Completed "7 Habits Of Highly Effective People" training workshop
Highlights 2013
- Award of “Best Employee Engagement” of the Lobster Ink online training tool with in the Middle East properties
- Increase employee training satisfaction by 6.4 % (2013 vs. 2012)
- Received STAR (Supervisory Training and Resource) trainer workshop
Highlights 2012
- Trained 1000+ staff in corporate identity, service standard and sustainability trainings
06.2010 until 05.2012 - Front Office Manager
Park Inn By Radisson, Zurich Airport
Job Role and Activities
- Ensuring 100% guest satisfaction during their stay
- Ensuring compliance of company and Swiss quality standards
- Dealing with guest complaints
- Leading and managing the Reception team and shuttle driver
- Recruiting, hiring and training of new front office staff
- Business plan writing
- Manager on Duty
- Customer service and corporate social responsibility training for all staff
- In charge of responsible business program (environmental and corporate social responsibility) – creating actions, monitoring consumption
- In charge of following up with debtors to reduce credit balance
04.2008 until 06.2010 - Front Office Shift Leader
Park Inn By Radisson, Zurich Airport
Job Role and Activities
- Ensuring 100% guest satisfaction during their stay
- Dealing with guest complaints
- Supervising the front office team during the shift
- Writing duty roosters
- Check in – Check Out
- Contact person for all guest requests
- Promoting and up-selling
- In charge of responsible business program (environmental and corporate social responsibility) – creating actions, monitoring consumption, training of all staff
07.2007 until 04.2008 - Front Office Receptionist
Park Inn By Radisson, Zurich Airport
Job Role and Activities
- Ensuring 100% guest satisfaction during their stay
- Check in – Check Out of individuals and groups
- Contact person for all guest requests
- Promoting and up-selling
- In charge of responsible business program (environmental and corporate social responsibility) – creating actions, monitoring consumption
02.2005 until 06.2007 - Apprentice
Park Inn By Radisson, Berlin Alexanderplatz
Job Role and Activities
- Completed dual education system – theory in hotel school and practical in hotel industry
- During practical, gained knowledge and skills in Housekeeping, F&B (Service, Production and Administration), Maintenance, Front Office, Accounting, Reservations, Sales, Purchasing and Storage